Stratford University

  • Manager, Student Affairs & Success

    Posted Date 1 month ago(3/7/2019 11:41 AM)
    Job ID
    Virginia Beach
    United States
  • Passion…Inspiration…Innovation…Do you live by those? If yes, read on...

    Job Description: Manager, Student Affairs & Success




    Position Title: Manager, Student Affairs & Success

    Reports to: Campus President

    Last Updated: 03.19.2019




    Synopsis of Role: 


    The Manager, Student Affairs & Success will be responsible for the oversight and attainment of student retention, satisfaction outcomes and the recovery of withdrawn students. The Manager, Student Affairs & Success will partner with other departments and coordinate specific programs that will support student learning and assist students with both academic and personal issues; providing a one-stop-shop for Student Services for all student populations. The Manager, Student Affairs & Success will be responsible for continuing and re-entry student registration efforts; soliciting information from withdrawing students; identifying at-risk students and collaborating with the other departments to develop an intervention plan; providing resources to students that are helpful in resolving personal issues; oversight of New Student  Orientation; and coordinating on-campus graduation activities. The Manager of Student Affairs & Success is responsible for mastering the various steps of student retention to save students from withdrawing, or taking an STNA from their program or the University, which will include proactive outreach.


    Primary Duties and Responsibilities



    Retention Initiatives and Academic Support

    • Coordinate process improvements with all departments to ensure the timely enrollment of continuing students to include tracking of quarterly and annual retention/continuing registration goals to ensure the overall campus growth goals are met
    • Tracks, monitors and reports on student attrition to identify trends and recommends plans to address high levels of student attrition
    • Partner with the campus’ and program leadership to develop, manage, and coordinate the institution’s retention plan
    • Run and review daily enrollment reports and track numbers relative to previous and projected enrollment and retention goals



    • Closely monitor students to proactively identify at-risk scenarios and identify opportunities to develop, implement, measure and improve academic success strategies to include:
    • Monitoring student academic progress and recovery (GPA and ROP) including comprehensive outreach to students who are at risk of not meeting satisfactory academic progress.
    • Monitoring attendance postings on a weekly basis to identify at-risk students and contacts each absent student to assist with possible issues; reports this information to Campus President, Program Directors, Registrar, and Student Accounts.
    • Consistently monitor, track and report interactions with continuing students of reasoning for submitting leave of absence or withdrawal request. Ensures accurate student information is captured while observing confidentiality of information in a regulated environment.
    • Provides advice to students with academic, social and personal problems that interfere with completion of education programs. Determines and interprets student service needs on an individual basis and initiates referrals to the appropriate academic and student support services such as academic tutoring, career guidance and/or counseling.
    • Meets with at-risk students to develop an intervention plan for the student to remain in good academic and financial standing with the University.
    • Serve as the initial point for all students who wish to withdraw or take a LOA from the university, counsel them on potential negative impacts, and personally walk them to each department for further counseling on the academic and financial impact of their decision
    • Review weekly Drop/Withdraw report and solicits feedback from withdrawing students by way of calling, face-to face meeting, and/or surveying
    • Regularly communicate with students who are on STNA or have previously withdrawn to encourage and facilitate continued enrollment
    • Plans, develops and implements programs to encourage students to re-enter, continue and complete post-secondary education programs


    Student Support and Engagement

    • Design and implement retention-centered programming, including Student Success Workshops that support the University’s goals of increasing retention and graduation, and enhancing the student experience
    • Coordinate and execute quarterly new student orientations that are informative and conducive to student success
    • Serve as the Graduation Coordinator for the campus: initiate all graduation paperwork, ordering of gowns, ensure accurate listing in program, and coordinate campus activities
    • Responsible for supporting student clubs/groups and organizations
    • Partners with Campus President to coordinate and execute community service projects


    Title IX and Disability Services Coordinator

    • Track, evaluate, and collaborate with other departments to address student conduct issues, resolve student issues/concerns, and ensure appropriate action is taken to the satisfaction of the student, company, and/or regulatory agencies in compliance with policy, procedures, and legal requirements
    • Serves as Campus Security Authority as outlines by the Clery Act
    • Develops and implements educational programs for students that supports Title IX initiatives
    • Serves as the coordinator for students with disabilities to include:
    • Planning and managing student’s Disability Access Services in accordance with legal and ethical requirements
    • Ensuring the access and educational needs of students with disabilities are addressed be evaluating and implementing reasonable accommodations and providing assistance as needed
    • Overseeing the maintenance and security of confidential student records
    • Serving as a resource to the college by planning, directing and implementing staff and faculty ADA workshops


    • Critical Skills and Job Complexity:

      • Outstanding written communication and presentation skills
      • Strong personal accountability, organizational skills and attention to detail
      • Outgoing personality, friendly and professional attitude
      • Excellent customer service and committed to student satisfaction and success.
      • Good oral and written communication skills
      • Ability to work assigned/flexible hours necessary to complete the job on a weekly basis


      Required Education and Experience:

      • Bachelor’s degree. Master’s degree preferred
      • Three to five years of relevant field experience


      Work Environment:


      • Office environment
      • Occasional travel to local businesses and events




      Title of Position: Manager, Student Affairs & Success

      Title of Immediate Manager: Campus President

      Title of Subsequent: Chief Operating Officer Vice President of Academic Affairs

      The above statements are intended to describe the general nature and level of work being performed.  They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified

      Stratford University is an Equal Opportunity Employer

      “Changing Lives…One Student at a Time”


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